Frequently Asked Questions
Need more clarity? Browse common questions and answers about BoxTro’s car rental process, requirements, and guarantees.
Your Questions, Answered
What documents do I need to rent a car?
UAE residents require a valid UAE driver’s license and Emirates ID. Tourists need a passport, international driving permit, and valid visa.
Are there mileage or age limits?
Our rentals include generous mileage—extra distance can be arranged. Minimum driver age is 21, with premium cars requiring 25+.
Is insurance included?
Yes, all BoxTro rentals include comprehensive insurance for your safety and peace of mind.
Can I cancel or modify my booking?
We offer flexible bookings—simply contact us to adjust your reservation or request a cancellation, subject to policy.
How do I pay? Do you accept cards?
Payment can be made online by credit/debit card or at the pickup location. All major cards are accepted.
Still Have Questions?
Office 312, Al Sufouh Plaza, Al Sufouh Road, Dubai, UAE
+971 4 356 9123
[email protected]
Sun-Thu: 8:00-20:00, Fri-Sat: 9:00-17:00